Shipping & Returns

Orders placed before 1pm Monday to Friday are dispatched on the same day. For those outside the cut-off time, they will be dispatched the following working day. 

POSTAGE COSTS & DELIVERY TIMES

UK

Royal Mail Delivery Time Cost Free
Standard 3 - 5 Working Days £2.95 Spend over £21.00
Express 1-2 Working Days £7.00 Spend over £75.00

 

We use a tracked service, so that you can monitor your order whereabouts throughout transit. The system will update when your order is dispatched from our warehouse in Devon and show the progress from the next day. 

Please consider that these timings are subject to the delivery services and may vary in busy periods (e.g Christmas, Black Friday, Mother's Day etc.). 

We dispatch orders as fast as possible and over 80% of Express parcels will be delivered Next Day. However, after receiving complaints caused by courier delays (and completely out of our hands), we are no longer advertising next day deliveries. 

EUROPE

DPD or UPS Delivery Time Cost Free
EU Shipping 5 - 7 Working Days Based on country Spend over £120.00 


Delivery costs will be calculated at checkout, however they range between £17.50 and £27 based on the country of destination. If you country does not appear, please do send us an email and we'll provide a personalised quote for you.

We are not responsible for any additional customs charge: these are sole responsibility of the purchaser. 

INTERNATIONAL SHIPPING

US & CANADA

DHL/Parcelforce Delivery Time Weight Cost
US & Canada 5 - 10 Working Days 0.5 to 2kg £20.00
US & Canada 5 - 10 Working Days 2 to 6kg £32.00
US & Canada 5 - 10 Working Days 6 to 10kg £42.00

 
AUSTRALIA & NEW ZEALAND

Australia & NZ 5 - 10 Working Days 0.5 to 2kg £20.00
Australia & NZ 5 - 10 Working Days Up to 6kg £39.00
Australia & NZ 5 - 10 Working Days 6 to 10kg £62.00


Shipping overseas is probably one of our biggest challenges. To offer a service of value (products arriving intact and in a reasonable time), we use DHL and Parcelforce, whose costs are still prohibitive. In absorbing some of it, we allow you to purchase multiple items at a fixed price, hoping that in doing so, you can experience more of our delicious products.

Please make sure to provide a valid email address and phone number for couriers or custom to contact you. 

Transit time is around 5-7 working days, but please keep in mind custom may take longer to release your order.

We are not responsible for any additional customs charge: these are sole responsibility of the purchaser. 

AUSTRALIA & NEW ZEALAND QUARANTINE

Please double check that the items you are ordering will not incur quarantine or be destroyed at arrival. So far, we were able to send extra virgin olive oil and (weirdly) a D&G Panettone without any issue. However if unsure, please contact custom directly or email us to discuss any other product you may want to order.

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RETURNS & REFUNDS

It is always a sensitive topic that we need to discuss it nonetheless.

We take extra care in packaging our products, to ensure that they get to you in the quickest and safest possible way. We do understand that things can go wrong, so we have a few rules in place:

If the product(s) arrive damaged or broken, please take a picture of the content of the box and contact us immediately at help@theredbeetle.com. We will either replace the item or issue a refund. We will not issue a refund without proof of damage, nor if you contact us later than 48 hours from receiving the goods.

If for any reasons, you are not happy with the look of the products, we will issue a full refund as soon as the products are returned back to us unopened and in mint conditions. This must happen within 14 days from the day you receive them. Please take extra care in sending them back to us. We will not refund you if the products arrive open, broken or damaged.

Unfortunately, we are not able to offer you a refund based on the taste of the products.

We are happy to discuss any of the above in details, so for this or any other question you may have, please do not hesitate to contact us at anytime at help@theredbeetle.com